Technical Account Manager (Payment Solutions) [#4712]
IT
Alteo is looking for a Technical Account Manager (Payment Solutions) for a permanent position based in Montreal.
Your main role will be to oversee the processing, internal feedback and follow-up of customer requests, in compliance with contractual SLAs.
Responsibilities:
Monitor the processing of requests and complaints in order to guarantee compliance with contractual commitments and SLAs.
Monitor the processing of customers' administrative and commercial requests
Ensure that malfunctions arising from customer calls are identified, formalized and dealt with
Ensure the follow-up of quality commitments with customers
Ensure the management and development of customer relations in order to guarantee business development and continuity.
Identify customer needs and expectations
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