Senior Application Support Specialist [#4714]
IT
Alteo is looking for a Senior Application Support Specialist for a permanent position based in Montreal.
Within the framework of customer SLAs, your main role will be to provide support and handle incidents reported by operational teams, and to supervise the Support team in resolving incidents, with the aim of meeting contractual commitments (deadlines, quality, cost).
Responsibilities:
Handle incidents with the aim of resolving them
Support the N2/N3 operations team and resolve production-related incidents.
Analyze incidents for the operations team, and recommend actions to be taken depending on the incident reported.
Ensure the necessary developments to resolve incidents
Ensure that unit tests are carried out and that documentation corresponding to modifications is drawn up before the system ...
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