Level 1 IT Technician [#4701]
IT
Alteo is looking for a Level 1 IT Technician for a permanent position based in Laval.
You will have the opportunity to evolve in a dynamic environment that will allow you to launch your career in IT.
Responsibilities:
Provide first response to service incidents (IT, printing and end-user connectivity) requiring telephone support or remote repair
Perform entry to intermediate level technical response, root cause analysis and escalation services for all workstations and printing devices, including network connectivity (Level 1 incidents)
Perform configuration, imaging and staging services on laptops and desktops
Manage service incidents requiring escalation and/or on-site response
Enter updates directly into the ticketing system (start and end times, details of work performed) immediately after each intervention
Effe...
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